Privacy policy

Privacy Policy

At Robincig, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect the information required to process orders, arrange deliveries, manage payments and provide customer support.

We believe in providing a clear and transparent shopping experience. Please read this policy alongside our Terms of Service, Shipping Policy and Return Policy to understand how your information is handled when using our website.

1. Information We Collect

When you visit Robincig.co.uk or place an order, we may collect personal information necessary to operate our website and provide our services.

This information may include:

• Full name and contact information.
• Email address and telephone number.
• Billing and delivery addresses.
• Order details and purchase history.
• Payment confirmation and transaction references.
• Delivery and tracking information.
• Customer service enquiries and correspondence.
• IP address, browser information and website usage data.
• Age-verification information where required.

Some information is required to process your purchase. If you choose not to provide essential order, contact or delivery details, we may be unable to complete your order.

2. How We Use Your Information

We use personal information for legitimate business purposes connected with operating our online store and providing customer services.

These purposes include:

• Processing and confirming customer orders.
• Arranging shipping and delivery.
• Providing order updates and tracking information.
• Processing payments and refunds.
• Responding to customer enquiries.
• Investigating missing or incorrect orders.
• Preventing fraud and unauthorised transactions.
• Maintaining website security and functionality.
• Meeting applicable legal and regulatory obligations.

We aim to collect and use only the information reasonably necessary for these purposes.

3. Payment Information & Security

Robincig currently supports the following payment methods:

• Credit and Debit Cards.
• Apple Pay.
• Google Pay.

Payment transactions are handled through payment service providers. Depending on the payment method selected, these providers may process payment credentials, billing information and transaction details necessary to authorise and complete your payment.

We may receive transaction confirmation, payment status and other information necessary to manage your order and assist with payment-related enquiries.

Payment providers may also process personal information in accordance with their own privacy policies and applicable legal obligations.

4. Delivery & Customer Support

To fulfil customer orders, we may share relevant delivery information with our shipping and logistics partners.

This may include your name, delivery address, contact information and shipment details.

When you contact our customer support team, we may use your order information and previous communications to respond to enquiries, investigate delivery problems and resolve order-related concerns.

Please ensure that the contact and delivery information provided during checkout is accurate and up to date.

5. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), personal information must be processed on an appropriate lawful basis.

Depending on the purpose, we may rely on:

• Contract: To process orders, arrange deliveries and provide services relating to your purchase.
• Legal Obligation: To comply with applicable accounting, consumer protection and regulatory requirements.
• Legitimate Interests: To maintain website security, prevent fraud, manage customer enquiries and operate our business effectively, where those interests are not overridden by your rights.
• Consent: Where required for optional activities, including certain cookies and communications.

Where we rely on your consent, you may withdraw it at any time. This will not affect processing lawfully carried out before withdrawal.

6. Cookies & Website Technology

Our website may use cookies and similar technologies to support essential website functions and understand how visitors interact with our services.

Cookies may be used to:

• Remember items in your shopping basket.
• Maintain account and checkout sessions.
• Support essential website security.
• Remember selected preferences.
• Analyse website performance where enabled.
• Identify and resolve technical issues.

Some cookies are necessary for our website to operate correctly. Where consent is legally required for non-essential cookies, we will request it before using them.

You can manage cookies through your browser settings and any cookie preference controls available on our website.

7. Sharing & Protecting Information

We may share relevant personal information with service providers where necessary to operate our website, fulfil orders or comply with legal requirements.

These may include payment processors, delivery companies, website hosting providers, technical service providers and professional advisers.

Where service providers process personal information on our behalf, we require appropriate data protection arrangements.

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse and disclosure.

8. Data Retention & International Transfers

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining relevant business records, resolving disputes and meeting legal obligations.

Retention periods depend on the type of information, applicable legal requirements and legitimate operational needs.

Some of our technology or payment service providers may process personal information outside the United Kingdom.

Where international transfers are subject to UK data protection requirements, we will use an appropriate legal transfer mechanism, such as applicable UK adequacy regulations or contractual safeguards. You may contact us for further details of the relevant safeguards.

9. Your Privacy Rights

Under applicable UK data protection legislation, you may have certain rights regarding the personal information we hold about you.

Depending on the circumstances, these may include the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information in certain circumstances.
• Request restriction of certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.
• Object to processing based on legitimate interests in certain circumstances.

Your right to object: You may object to the processing of your personal information for direct marketing purposes at any time. You may also object to certain other processing activities, subject to applicable legal conditions.

To exercise your privacy rights, please contact us using the details provided below. We may need to verify your identity before responding to certain requests.

10. Contact & Privacy Complaints

For the purposes of UK data protection law, the business operating Robincig.co.uk is responsible for determining how and why customer personal information is processed.

If you have a concern about how we handle your personal information, please contact us using the details above.

We will acknowledge data protection complaints within 30 days, investigate them appropriately and communicate the outcome.

You also have the right to raise a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO).

Frequently Asked Questions

Why do you need my personal information?

We require certain personal information to process your order, confirm payment, arrange delivery and provide customer support.

How is my payment information handled?

Robincig supports Credit and Debit Cards, Apple Pay and Google Pay. Payment information is processed through the relevant payment service providers, which may handle transaction details according to their own privacy policies.

Why is my delivery address required?

Your delivery address is necessary to prepare your shipment and ensure that your order is sent to the correct location.

Can I request access to my personal information?

Yes. Subject to applicable legal requirements, you may request access to the personal information we hold about you. Please contact our customer support team for assistance.

Can I request that my information be deleted?

You may request deletion of your personal information in certain circumstances. However, we may need to retain some records where required by law or where another lawful basis for retention applies.

Who can I contact about privacy concerns?

You can contact Robincig through our website's customer support page or the privacy contact details provided in this policy.