Shipping policy

Shipping Policy

At Robincig, we understand that reliable delivery is an important part of online shopping. Our aim is to make the ordering and delivery process as straightforward as possible, with clear shipping information and helpful customer support.

This Shipping Policy explains our UK delivery charges, estimated delivery times, order processing procedures and how we handle delivery-related enquiries.

1. UK Delivery Charges

Robincig offers free standard UK delivery on qualifying orders of £79 or more.

For orders below £79, a delivery charge will apply. The exact amount will be calculated and displayed during checkout before payment is completed.

Customers can review their delivery charges and final order total before confirming their purchase.

2. Estimated Delivery Time

Our estimated standard UK delivery timeframe is approximately 2–5 working days after dispatch.

Working days generally exclude weekends and UK bank holidays. Delivery times are estimates rather than guaranteed arrival dates.

Occasionally, deliveries may take longer due to factors such as:

• Busy postal periods or increased parcel volumes.
• UK bank holidays and weekends.
• Unexpected courier or postal delays.
• Incorrect or incomplete delivery addresses.
• Adverse weather or transport disruptions.
• Additional delivery or age-verification checks where applicable.

If you experience an unexpected delay, please contact our customer support team so we can review the available delivery information.

3. Order Processing & Dispatch

Orders are processed once payment has been successfully confirmed.

During processing, we may review order details, confirm product availability and prepare items for dispatch.

Once your order has been dispatched, available shipping confirmation and tracking information will be provided through our order notification system.

Please note that order processing and delivery transit are separate stages. The estimated delivery timeframe begins after dispatch.

4. Delivery Tracking

Where a tracking service is available, customers will receive the relevant tracking information after their order has been dispatched.

Tracking updates depend on the delivery provider and may not appear immediately after a shipping label has been created.

If your tracking information has not updated for some time, please contact our customer support team for assistance.

5. Delivery Address & Accuracy

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please ensure that your full name, street address, house number, postcode and other relevant delivery details are entered correctly.

If you notice an error after placing your order, please contact us as soon as possible. We will attempt to update the details before dispatch where possible.

Once a parcel has been dispatched, address changes may not be possible and may depend on the delivery provider.

6. Discreet Packaging

We understand that customer privacy is important when ordering online.

Robincig aims to prepare orders using discreet and practical packaging suitable for delivery.

Delivery labels will contain the information necessary for the shipping provider to transport and deliver your parcel.

7. Missing, Delayed or Undelivered Orders

If your parcel has not arrived within the expected delivery timeframe, please contact our customer support team with your order number.

We will review the tracking information and, where necessary, contact the relevant delivery provider to investigate the issue.

If a parcel is confirmed lost or has not been delivered, we will provide an appropriate resolution in accordance with applicable UK consumer law.

Under UK consumer law, we remain responsible for delivery until the goods are received by you or someone you have identified to receive them, subject to applicable legal exceptions.

8. Delivery Restrictions & Age Requirements

Robincig supplies products that are subject to legal age restrictions.

Customers must meet the applicable legal age requirements when purchasing age-restricted products.

Age verification or proof of age may be required in connection with an order or delivery. Where verification is required but cannot be completed, delivery may be delayed or the order may be cancelled in accordance with applicable law.

Delivery availability may vary depending on the destination and any applicable legal or logistical restrictions.

9. Customer Support

If you have questions about your delivery, shipping charges, order status or tracking information, our customer support team is available to assist.

When contacting us regarding an existing order, please provide your order number so we can locate the relevant information more efficiently.

Frequently Asked Questions

Do you offer free UK delivery?

Yes. Robincig offers free standard UK delivery on qualifying orders of £79 or more.

How much is delivery for orders below £79?

For orders below £79, the applicable delivery charge will be calculated and displayed at checkout before you complete payment.

How long does UK delivery take?

Standard UK delivery is normally estimated at 2–5 working days after dispatch. Delivery may take longer during busy periods, public holidays or unexpected courier delays.

How can I track my order?

Where tracking is available, the relevant details will be provided after dispatch. Please allow some time for the delivery provider to update the tracking information.

What should I do if my parcel is delayed?

If your parcel has not arrived within the expected timeframe, please contact our customer support team with your order number. We will review the available delivery information and investigate where necessary.

Can I change my delivery address after ordering?

Please contact us as soon as possible if you need to correct your delivery address. We will try to update it before dispatch, but changes cannot be guaranteed once the parcel has been shipped.