Terms of Service

Welcome to Robincig. These Terms of Service explain the conditions for using our website, browsing product information, placing orders and accessing our customer services.

By accessing or using Robincig.co.uk, you agree to comply with these terms where applicable. All purchases are subject to relevant UK laws, age restrictions and consumer protection regulations.

Please read these terms carefully before placing an order. Nothing in these Terms of Service excludes or restricts your statutory consumer rights.

1. Eligibility & Age Requirements

Robincig sells age-restricted products and operates in accordance with applicable UK legislation.

Customers must be at least 18 years old and satisfy any additional age-of-sale restrictions applicable at the time of purchase.

From 1 January 2027, UK legislation prohibits the sale of tobacco products to anyone born on or after 1 January 2009. Customers must satisfy this requirement when it comes into force.

We may request appropriate age verification before accepting, processing or completing an order. If the required verification cannot be completed, we may refuse or cancel the order in accordance with applicable law.

Customers must not purchase age-restricted products on behalf of anyone who is legally prohibited from purchasing them.

2. Product Information & Availability

We aim to provide accurate and clear product information throughout our website.

Customers are encouraged to review product titles, descriptions, quantities and other relevant details before making a purchase.

Product availability may change from time to time. If an item becomes unavailable after an order has been placed, we will contact the customer to discuss the available options, which may include an agreed replacement or refund.

Any replacement with a different product will require the customer's agreement.

3. Prices & Payment

Product prices are displayed on our website in pounds sterling (GBP).

The total amount payable, including applicable taxes and delivery charges, will be shown before the customer completes checkout.

Robincig supports the following payment methods:

• Credit and Debit Cards.
• Apple Pay.
• Google Pay.

Payment transactions are handled through our supported payment service providers. Orders will be processed once the relevant payment has been successfully confirmed.

If a payment cannot be authorised or is declined by the payment provider, the order may remain incomplete until a successful payment is received.

4. Placing & Confirming Orders

When placing an order, customers are responsible for providing accurate and complete information.

This includes the correct recipient name, delivery address, postcode, contact details and payment information.

After an order is submitted, customers may receive an acknowledgement confirming that the order details have been received.

An order acknowledgement does not necessarily mean that the order has been accepted. An order is accepted when we issue a dispatch confirmation, unless we have expressly confirmed acceptance earlier.

We may decline an order where there is a legitimate reason, such as insufficient stock, an obvious pricing error, unsuccessful payment, failed age verification or a legal restriction. If payment has already been collected for an order we do not accept, it will be refunded.

5. Shipping & Delivery

Robincig provides delivery services to eligible addresses within the United Kingdom.

Orders of £79 or more qualify for free standard UK delivery, subject to the applicable delivery conditions. For orders below £79, the relevant delivery charge will be displayed at checkout.

Delivery estimates and available shipping services are explained in our Shipping Policy.

Customers should ensure that delivery information is correct before confirming an order. Incorrect or incomplete details may result in delays or unsuccessful delivery attempts.

We remain responsible for delivery in accordance with applicable UK consumer law. Your statutory rights relating to undelivered goods are not affected by these terms.

6. Returns, Cancellations & Refunds

Due to the nature of the products we sell, Robincig does not provide voluntary returns or exchanges for unwanted purchases.

This means that we do not offer an additional discretionary returns service simply because a customer changes their mind or prefers a different product.

However, eligible online purchases generally benefit from a statutory 14-day cancellation period after delivery under UK consumer law. Certain legal exceptions may apply.

Customers also retain their statutory rights where products are faulty, damaged, incorrectly supplied or not as described.

Refunds and remedies will be provided where required by applicable law. Further information is available in our Return Policy.

7. Website Use & Customer Responsibilities

Customers must use our website lawfully and responsibly.

You agree not to:

• Provide false or misleading information when placing an order.
• Attempt to bypass applicable age-verification requirements.
• Use another person's payment information without authorisation.
• Interfere with the security or operation of our website.
• Use our services for fraudulent or unlawful activities.

We may restrict access or decline transactions where reasonably necessary to protect our website, customers or business from unlawful or fraudulent activity.

8. Privacy & Personal Information

We respect customer privacy and aim to handle personal information responsibly.

When customers place orders or contact our support team, we may collect information required to process purchases, arrange deliveries, verify eligibility and provide customer assistance.

The collection and processing of personal information are explained in our Privacy Policy, which should be read alongside these Terms of Service.

9. Website Content & Intellectual Property

The content displayed on Robincig.co.uk, including website text, graphics, layout and original materials, may be protected by applicable intellectual property laws.

Customers may access and use website information for lawful personal purposes. Unauthorised commercial reproduction or distribution of protected content is not permitted without the relevant rights holder's consent.

Third-party brand names and trademarks remain the property of their respective owners.

10. Website Availability & Liability

We make reasonable efforts to maintain the functionality and availability of our website.

Occasionally, access may be interrupted due to maintenance, technical problems or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Your statutory rights under applicable consumer protection legislation remain unaffected.

11. Changes to These Terms

We may update these Terms of Service to reflect changes in our business operations, website functionality or applicable legal requirements.

Updated terms will be published on this page with a revised date where appropriate.

Changes will apply to future use of our services and future orders. They will not retrospectively alter existing purchase contracts without the customer's agreement, except where required by law.

12. Contact Information

If you have any questions regarding these Terms of Service, an existing order or our policies, please contact our customer support team.

Frequently Asked Questions

Who can place an order with Robincig?

Only customers who satisfy all applicable UK age-of-sale requirements may purchase age-restricted products. Age verification may be required before an order can be completed.

When will my order be processed?

Orders are processed following successful payment confirmation and the completion of any necessary order or eligibility checks.

What payment methods do you accept?

Robincig accepts Credit and Debit Cards, Apple Pay and Google Pay through supported payment providers.

Do you offer free UK delivery?

Orders of £79 or more qualify for free standard UK delivery, subject to our Shipping Policy. Delivery charges for smaller orders are displayed at checkout.

Can I return or cancel an order?

We do not offer voluntary returns or exchanges. However, eligible online purchases may be cancelled under applicable statutory cancellation rights. Please refer to our Return Policy for further information.

What if there is a problem with my order?

If your order arrives damaged, incomplete or incorrect, please contact our customer support team with your order number and details of the issue. We will investigate and provide an appropriate resolution in accordance with your statutory rights.